RTA Cabinet Store Reviews

Review for - TheRTAStore.com
Our designer, Lisa Cheek was helpful, attentive, and responsive. She should find a better company to work for. We placed our order with TheRTA (ROTTEN/TERRIBLE/ATROCIOUS) Store.com for closet cabinets. They gladly collected our money, though sadly the rest of a story is a dumpster-Fire! If you live in a remote area, on unpaved roads, make sure you know what you’re getting yourself into. These people packed 1200lbs of product on one pallet and 400lbs on another pallet scheduling delivery in a 30-foot semi, with one driver and a standard, (meant for smooth concrete) pallet-jack… to unload our order on an unpaved dirt road. If we wanted to have them send out a truck with a forklift, that would cost an additional $725.00.
TheRTA, (ROTTEN/TERRIBLE/ATROCIOUS) Store.com ships the product, but it’s up to YOU to deal directly with the trucking company. We managed to overcome this obstacle, though RTA, (ROTTEN/TERRIBLE/ATROCIOUS) Store.com offered, virtually zero assistance.
With the pallets unloaded, (they were a mess in the truck) we laid out all the items, checking everything off the, (incoherent) packing list… Oh and there are items missing! Short 75/100 Euro screws. We received none of the 90-degree clips for securing the shelves. We were also short 12 door/drawer handles. Here’s the definition of “Customer Service” to RTA, (ROTTEN/TERRIBLE/ATROCIOUS) Store.com act like a fly-by-night insurance company... deny the claim, deny the claim, deny the claim and eventually they will go away. We have a closet full of boards and drawers, though no fasteners to complete the assembly. If you decide to wait for someone within RTA, (ROTTEN/TERRIBLE/ATROCIOUS) to get off their cans and take-care-of-business, go find an anvil and drop it on your foot... no, both feet.
They have our money and now we are a pest… a nuisance… go away, I am texting my friend... you’re interrupting.
Waiting for these people to “decide” what to do? This will require someone to do something! But wait!! The “manufacturer” has a question… geez! Trust me… you are going to feel like you’ve been tied to the bumper of a demolition derby car… smashing, (head first) into junk vehicles. We are still waiting for word of the missing items? I’m sure when someone from RTA, (ROTTEN/TERRIBLE/ATROCIOUS) Store.com gets around to it, we will be told, “those parts are stuffed in a shipping-container, and they are located somewhere in Long Beach harbor”… “Oh, and the screws… well they caught COVID and are in isolation”. Absurd. These people are really, really, really terrible. Customer service doesn’t exist. They are full of excuses, take ZERO responsibility, then they dump a load rotten garbage in your lap! Oh and by-the-way! There’s no compensation for being put through a meat-grinder… RTA (ROTTEN/TERRIBLE/ATROCIOUS) Store.com would want to charge extra for this. Don’t walk, RUN!!!!
Update: 9/15/2022 - Missing a set of drawer guides for one drawer. Made a second request, though all we hear are crickets. Missing door handles did arrive and are installed. Hopefully the guides show up before they close their doors.

We worked with Virginia Porten, our designer. She was patient and answered all of our questions. She explained everything to us and walked us through in each step of the process. We ordered samples and was able to see the quality of the cabinets. Thank You so much Virginia for your exceptional customer service. We are currently awaiting cabinets and soon will send in another review with photos.

We really enjoyed working with our designer Jacquelyn Jordan. She gave us beautiful designs and really listened to our questions and desires. She patiently revised things until we fell in love with the final design. We’re so grateful for her help in this process and we are looking forward to putting together the beautiful kitchen she designed for us.

We worked with Cheryl from theRTAstore to design our kitchen and she was FABULOUS. She worked with us over 2 weeks of back and forth correspondence and two 15-min phone calls. She came up with a design that we couldn't even dream of, suggesting very good ideas and giving solid advice. Thank you so much Cheryl. We can't wait to order our kitchen. We ordered a sample and it was so beautiful.

A friend told me about the RTA Store. Her cabinets are from the RTA Store, and there is no question that they are high quality. We found a style and finish we liked for our kitchen. I used the design tool, and Jacquelyn, or designer made some slight changes to make it even better! I'm looking forward to receiving my shipment, and even more to the final result. It was a fast, easy, collaborative process. My questions and concerns were all addressed in a timely fashion. This is how business should be done!

Remi was so knowledgeable, in tune to what we were looking for and incredible at the execution and follow up! She even put into our cart what we had discussed so that we didn’t need to guess at what we needed in terms of items or measurements! We came upon you randomly on Facebook, and am so happy we did! We are recommending you guys to anyone who is doing renovations!

I would like to thank the designer Kristen B for the excellent service provided. I am so happy with my final drawing. Kristen was absolutely amazing, she is so talented and she had a lot of patience with me, as this is my first time working on a project like this. Kristen really went above and beyond to make sure I was getting everything I needed for my kitchen project. Thank you, Kristen B! You did an amazing job!

Horrible customer service unbelievable lied to about delivery date. Called about it still waiting no call back. Stuck now. The order is under my husband's name so now they try to dismiss me. I was told it would be delivered on Saturday the company that they buy the cabinets from doesn't deliver on weekends took time off from work have people lined up for nothing. This will cost me hundreds and they just say sorry. And yes this is thertastore.com I know who I bought from.

The entire experience has been so wonderful. Chrissy helped me design our kitchen remodel- answering and reconfiguring over and over. She was so patient, helpful, and knowledgeable. It was amazing to see her sketches and photos as the new kitchen came to life. From start to end (even fixing my order after I completed the checkout process) the process was fun!

We worked with Remi for the last couple of weeks for our Kitchen design and loved all the ones she did for us. It was very nice and was knowledgeable about what would work best with our current kitchen layout. She was very patient with us, as we changed things many times throughout this process. We are so excited to receive our cabinets soon! Thank you so much, Remi for your help.